I can't log in to my account.
Contact us with any issues by email at: firstname.lastname@example.org.
How can I change my account information?
You can log into our website using your user ID and password to edit your account information. If you have trouble accessing your account or need additional help, please contact us at email@example.com.
How safe is my personal information?
Our site is SSL certified which means your information is handled through a secure server and is digitally encrypted to ensure the utmost security.
Payment Related Questions
What payment options do you offer?
Apple Pay, Visa, Mastercard, American Express, Japan Credit Bureau, Discover, and PayPal. All wholesale orders are COD only at this time.
Can I store my credit card information on your site and is it safe?
Yes. We use Shopify's payment system which is 100% PCI compliant and secure servers via a processing known as "tokenization" which stores your information on a secure server and only displays an assigned ID.
When do you charge my Credit Card?
Your Credit Card is charged as soon an order has been placed. Any changes to an order will be refunded immediately.
Do you provide International delivery?
Yes, we offer international shipping. However, shipments outside of the US may be subject to taxes and duties which will increase the final invoice amount. Please contact us for further details at firstname.lastname@example.org.
Order Tracking and Taxes
Do you charge a sales tax?
No, registered and approved wholesale customers are not charged sales taxes.
How do I track my order?
If your order has shipped, you will receive a confirmation email that your order has shipped and details on how to track your order.
How do I place an order?
Please register first to get approved as a Kancan retailer. Next, you’ll receive an email with instructions on how you can place your orders by logging into our website as a wholesale buyer.
Have a question not found here? Visit our contact page to get in touch with us directly.